FAQ
Do You Allow Early Check In Or Late Check Out?
Do You Allow Pets In Any Properties And Is There A Fee?
We love pets but we do not allow pets in any of the properties we manage.
Do You Provide Beach Gear?
Yes, beach chairs, beach towels and an umbrella are complimentary provided. Some owners do provide snorkel gear. If you want to know exactly all the beach gear provided in the property you have booked, please contact us directly.
Am I Allowed Guests Or To Exceed Occupancy?
Occupancy limits are set individually for each property and can be found on the property information pages during the booking process. Guests who exceed these occupancy limits are in serious violation of these House Rules. Island Stays Hawaii reserves the right to deny access or require all guests to vacate the premises in such cases. No refunds will be given for violations of occupancy limits.
What If I am Uncertain Of Total Guest Count?
Should you need to add additional guests after booking your stay with us, rest assured that you can effortlessly invite them via our website. Please ensure that the total number of guests does not surpass the maximum occupancy limit of the home. This information is available in your House Manual or in the policy section during the booking process.
Can You Provide Local Recommendations?
Absolutely! Whether you seek recommendations for group activities, the finest bars, charming coffee shops, or the best local hikes, we are here to assist. Reach out to us at [email protected] before your arrival, and we will ensure you make the most of your vacation with us. Additionally, we offer luxurious upgrades such as grocery delivery, baby gear rentals, private chefs, and more.
What If I Left Something Behind?
If you’ve left something behind after checking out, here’s what you can do to recover your belongings:
Same-Day Retrieval
If you wish to return to the property on the same day of your check-out to retrieve your lost items, please immediately contact us to inquire about the possibility of retrieving your belongings in person. In-person pick-ups will be granted on a case-by-case basis if our staff members are available.
Shipping
If a local pick-up isn’t possible, we offer a convenient shipping option for your left-behind items. Please contact our customer experience team to help out with the return process at [email protected]. Please note that there is a standard shipping and handling fee for this service.
Lastly, please don’t worry; we are committed to making sure there is a swift and secure return of your belongings. Our team is here to help if you have any questions or would like more information.